Staffing when your call center needs it
Because members rely on their credit union call center more and more all the time for answering questions and resolving problems, staffing is an important aspect of member service.
AnyHour Solutions will be among the vendors at the upcoming Credit Union Call Center Conference, showcasing their products and services.
AnyHour Solutions lowers staffing costs, quickens loan approvals and manages complete contact center services for credit unions and other financial institutions. Guadalupe Credit Union in Santa Fe is a client that uses AnyHour Solutions’ MSR staffing service.
Guadalupe CU CEO Winona Nava explains why her credit union uses call center outsourcing.
AnyHour EVP of Operations Andy Hardin talks about what makes call center outsourcing a growing trend.
